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What You Need to Know Before You Play

Using haybije means entering an agreement with us — and we want that to be clear from the start. Whether you access the platform via bKash, Nagad, or Rocket, your rights and obligations are shaped by these terms alongside the laws of your own…

Account holder rightsBangladesh eligibility rulesbKash, Nagad, Rocket wallet termsData and account securityContact and dispute paths
haybije What You Need to Know Before You Play
REACH US DIRECTLY

Contact Paths for Legal and Account Queries

If a clause in our terms affects your account — a held withdrawal, a wallet verification request, or a question about eligibility in your region — these are the three ways to reach us. For wallet-specific issues involving bKash, Nagad, or Rocket, include your transaction reference so we can locate the record quickly.

Team online

Live Chat

Open the chat widget from your account dashboard. Available during platform hours. Fastest path for active account and wallet questions.

Email Support

Send your legal or account query to our support address. Include your account ID and any relevant transaction reference for a quicker response.

In-App Help

Access the help section directly from the mobile browser or app view. Useful for raising a dispute or requesting a copy of your account data.

ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account Integrity

Our obligations to you go beyond the terms text. We hold account data only as long as it is needed for the purpose it was collected — transaction records, wallet verification steps, and login history each have defined retention periods. When you ask us to delete non-essential data, we action that within a reasonable window and confirm the outcome. Your account is protected by SSL encryption on every page, and any bKash, Nagad, or Rocket transaction is tied to your verified wallet number before processing.

Data Retention We keep account and transaction data only for as long as required. You can request a full summary of what we hold at any time through support.
Cookie Handling We use cookies to maintain your session and remember your preferred payment method. You can manage or withdraw cookie consent from your account settings.
Account Security Every login is protected by SSL. Wallet actions via bKash, Nagad, or Rocket require PIN confirmation at the payment app level before any transfer clears.
Change Requests To update personal details, request data removal, or raise a compliance concern, contact support with your account ID. We confirm receipt and resolution in writing.

Common Legal and Account Rights Questions

These are the questions we get asked most often about how our terms work in practice — especially around wallet activity, account eligibility, and what your rights are when something goes wrong.

Yes. Access and eligibility depend on your local law and the regions we support. If local law in your area restricts participation, those restrictions apply. We do not override local legislation.

By registering, you accept our terms of use, privacy policy, and wallet conditions. These govern how your account, your bKash or Nagad wallet activity, and any disputes are handled.

Yes. Contact support with your account ID and request a data summary. We will provide a record of the information we hold, including transaction history and wallet verification steps.

Contact support via live chat or email. Include your transaction reference and wallet number. We review the record and respond with a written outcome, usually within one business day.

Yes. We notify you through your registered contact details before any term update takes effect. Continuing to use your account after that notification means you accept the revised conditions.

Retention periods vary by data type. Transaction records are held for the period required under our operating obligations. You can request deletion of non-essential data at any time through support.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.