Reference

What You Agree to When You Use haybije

These terms set out how your account works on haybije — what we expect from you, what you can expect from us, and how payments through bKash, Nagad, and Rocket are handled.

Account eligibility appliesbKash, Nagad, Rocket coveredBangladesh region conditionsOne account per personTerms may be updated

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HOW WE OPERATE

How haybije Handles Your Account and Data

Your account data is stored securely and used only for the purposes described in these terms — running your account, processing wallet transactions, and verifying your identity when required. We keep transaction records for bKash, Nagad, and Rocket payments so both sides have a clear audit trail. If you believe a record is incorrect, you can request a review through support with the transaction reference and date.

Account Security Your login is protected by OTP verification tied to your registered mobile number. We do not share your credentials or wallet details with third parties outside our payment processing path.

Transaction Records Every bKash, Nagad, and Rocket transaction on your account is logged with a reference number. You can request a statement from support if you need to verify a deposit or withdrawal entry.

Data Retention We retain your account and transaction data for as long as your account is active and for a period after closure as required by our operational and compliance obligations.

Terms Change Process When we update these terms, we notify you via your registered contact before the change takes effect. Continued use of your account after that date means you accept the revised version.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you want to raise a dispute about your account, wallet transaction, or a restriction applied to your profile, our support team is available to help. You can reach us through live chat on the haybije site, by email, or through the in-app message thread on your account page. Always include your registered mobile number and the transaction reference when asking about a bKash, Nagad, or Rocket payment.

How These Terms Apply to Your Account

haybije Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on haybije, you confirm that you have read and accepted these terms in full. They cover everything from how you register and verify your identity to how deposits via bKash, Nagad, and Rocket are processed and how withdrawals are requested back to

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your wallet. We handle payments through the mobile wallet rails you already use — send from your bKash or Nagad app to the account number shown at checkout, confirm with your PIN, and the balance reflects in your haybije wallet once we verify the transfer. Rocket
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works on the same path. Withdrawals go back to the same wallet you deposited from; we verify the account name matches your registered profile before releasing funds. These terms also cover what happens if your account is flagged for unusual activity, how disputes are raised, and
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the steps we take before any account restriction is applied. We do not transfer funds to a different wallet than the one used for deposit. Availability of all services depends on your local law and eligible regions. If any part of these terms conflicts with local
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regulation where you are, the local rule takes effect. We may update these terms and will notify you through your registered contact before changes take effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we hear most often about how the terms work in practice — covering your account, wallet payments, and what to do if something on your account does not match what you expect.

Access and account eligibility depend on your local law and the region you are in. Where local regulation differs from these terms, the local rule applies. We recommend checking what applies where you are before opening an account.

No. These terms allow one account per person. If we detect duplicate accounts linked to the same identity or mobile wallet, we may restrict both accounts while we review. Contact support to resolve the situation quickly.

Withdrawals go back to the wallet you used for deposit. We match the account name to your registered profile before releasing funds. If there is a mismatch, support will contact you to confirm the correct wallet before processing.

We send a notification to your registered mobile number or email before any change takes effect. Continuing to use your account after that date means you have accepted the updated terms.

Contact support via live chat or email with your account ID, the payment method — bKash, Nagad, or Rocket — and the transaction reference. We review the logged record and respond with our findings before any further action is taken.

These terms allow us to apply a temporary restriction if unusual activity is flagged on your account. We will contact you through your registered details and explain the steps needed to resolve it before any permanent action is considered.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Accounthaybije Login AccountRegister InfoHaybije Glossary

What You Agree to When You Use haybije

How haybije Handles Your Account and Data

Reach Us About These Terms

Common Questions About These Terms

01 Do these terms apply the same way everywhere in Bangladesh?

02 Can I have more than one haybije account?

03 What happens if my bKash withdrawal is sent to the wrong wallet?

04 How will I know if these terms are updated?

05 How do I raise a dispute about a transaction covered by these terms?

06 Can haybije restrict my account without notice?

Terms & Conditions

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